TalkTalk Group (UK)

TalkTalk is a second-rank UK broadband and telecoms provider. It was created by mobile retailer Carphone Warehouse in 2003 from the acquisition of a string of specialist fixed line voice services including Opal Telecom, One.Tel and the UK operations of Tele2. The bolt-on of AOL's UK internet access operations in 2006 and struggling ISP Tiscali three years later established TalkTalk as a major player in broadband services, now the local #4 after BT, Sky and Virgin Media with a total of 4.2m customers. The Tiscali deal also gave the business an initial foothold in cable TV services, and it has continued to expand this offer as a "value for money" competitor in non-subscription on-demand services. At the beginning of 2015, the group acquired Tesco's Blinkbox streaming service. TalkTalk also offers an MVNO mobile service, currently through Vodafone, but via Telefonica UK from 2017, with 0.7m customers. TalkTalk was spun off as an independent company in 2010, though Carphone Warehouse founder Sir Charles Dunstone remains chairman. Talk Talk CEO Dido Harding was enobled in 2014, becoming Baroness Harding of Winchcombe. A year later the company suffered an aggressive cyber attack that resulted in the theft of personal information for all its customers. Revenues for the year to March 2016 were 1.8bn. Harding stepped down in early 2017 and was replaced as CEO by Tristia Harrison. Subscribers may access account assignments and contact information. The searchable account assignments database is available to full subscribers to premium services. Click here to access Adbrands account assignments (subscribers only); or see here for information on how to subscribe.

Which agencies handle advertising for TalkTalk? Find out more from the Account Assignments database.

Who are the competitors of TalkTalk? See Telecoms Sector for other companies 

Capsule checked 10th August 2016

Recent stories from Adbrands Weekly Update:

Adbrands Weekly Update 29th Oct 2015: UK broadband and telecoms company Talk Talk was the victim of a "significant and sustained" cyber-attack in which personal and credit card information was stolen for an unknown number of the company's 4.2m customers. The hackers appear to have been especially aggressive and fast-moving. Days later, Talk Talk CEO Dido Harding received a ransom request, apparently from the hackers, and a number of customers claimed to have been contacted by phone by individuals purporting to be from Talk Talk. They were persuaded to provide remote access to their computers - supposedly to allow a fix to their router - and scammers were then able to access their bank accounts and other personal data. That has opened Talk Talk up to significant claims for compensation, though the company has said that it would be impossible for customers to lose any money purely from the data that was stolen. In perhaps the most startling development in the case, a 15 year-old Irish boy was arrested in connection with the attack, and has been released on bail.

Adbrands Weekly Update 15th Jan 2015: Tesco's recently appointed CEO Dave Lewis announced a string of new developments to boost performance. The store pulled out of the streaming media market, selling its loss-making Blinkbox service to telecoms group TalkTalk for around 5m. The Blinkbox brand will be discontinued, and TalkTalk will migrate Tesco's 75,000 broadband customers into its existing service. 

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