Starbucks : advertising & marketing profile

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Starbucks is the world's leading retailer, roaster and brand of specialty coffee, now with operations in more than 50 countries. The company was initially lampooned for its empire-building ambitions, as it extended its network with bewildering speed, first throughout the United States and then around the globe. Yet Starbucks was astonishingly successful in creating a global brand in record time, while also maintaining - until 2008 at least - an enviable 20%-plus annual increase in revenues. There was a dip in performance for a couple of years as Starbucks recovered its poise, but the group has delivered record performance once again since 2010. It has also extended its footprint into packaged retail coffee, the ready-to-drink sector (with an equally successful bottled Frappuccino in association with PepsiCo), and most recently instant coffee and a home-brew system to compete with Nestle's Nescafe and Nespresso respectively. Yet for all its ruthless commercial acumen, Starbucks still prefers to think of itself as a personality choice, a lifestyle brand, a home away from home.

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Adbrands Weekly Update 7th Jun 2018: Howard Schultz, executive chairman and effective founder of the Starbucks retail empire, is to step down altogether from the company next month. There has been widespread speculation that he may considering a bid to become a Democratic candidate for the presidency in 2020. He told the New York Times this week "I want to be truthful with you without creating more speculative headlines. For some time now, I have been deeply concerned about our country - the growing division at home and our standing in the world. One of the things I want to do in my next chapter is to figure out if there is a role I can play in giving back. I'm not exactly sure what that means yet." Asked directly if he is considering a run for president, he said "I intend to think about a range of options, and that could include public service. But I'm a long way from making any decisions about the future."

Adbrands Weekly Update 24th May 2018: Starbucks is wrestling with the implications of its customer policy ahead of a nationwide one-day shutdown next week for diversity training. This follows the unwarranted arrest last month of two black customers in a Philadelphia outlet who had asked to use the bathroom while waiting for a friend but declined to place an order. Last weekend, in keeping with its vision of itself as a "third place" positioned between home and work, Starbucks officially announced that anyone will be able to sit at a table in its outlets and visit the rest rooms, whether or not they place an order. This was greeted with a mixed response from customers. Some welcomed the chain's liberal attitudes; others voiced concerns that outlets will become a haven for drug users and the homeless, and will take up space from paying customers. Starbucks attempted to refine this position by reassuring customers that it will continue to take action if guests are - in the view of at least two staff members - behaving in a disruptive manner including smoking, taking drugs or drinking alcohol, using restrooms improperly or sleeping.

Adbrands Weekly Update 10th May 2018: Nestlé pulled off a significant and entirely unexpected coup, signing a global alliance with Starbucks that gives it exclusive global rights - in perpetuity no less! - to all the coffee chain's packaged retail products for $7.15bn, around 3.5 times annual sales. The deal excludes ready to drink beverages like Frappucino (managed by PepsiCo), and of course anytrhing sold through Starbucks existing retail estate. However, Nestlé takes control of all other retail packaged beans, ground coffee and tea, and also assumes rights to Starbucks-branded single-serve capsules for use in the Dolce Gusto and Nespresso systems. (They will still be available in K-Cup form for rival Keurig). The advantage to Starbucks is access to a massive global supermarket distribution operation that is far beyond anything the chain could achieve on its own. Currently, Starbucks sells its packaged coffee in grocery channels in just 28 countries, rather than the 190 or more in which Nestlé is active. For Nestlé this represents a huge boost in the US, one of the only global coffee markets where it is little more than an also-ran, lifting its market share from around 3% of US packaged coffee to 18%. At the same time, both companies strengthen their position against the real enemy: JAB Holdings, owner of a range of competitive businesses including coffee roaster Jacobs Douwe Egberts, coffee retail chains including Peet's and Krispy Kreme, and the single-serve operator Keurig Green Mountain. "This transaction is a significant step for our coffee business, Nestlé’s largest high-growth category," said Nestlé CEO Mark Schneider. "With Starbucks, Nescafé and Nespresso we bring together three iconic brands in the world of coffee. We are delighted to have Starbucks as our partner. Both companies have true passion for outstanding coffee and are proud to be recognized as global leaders for their responsible and sustainable coffee sourcing. This is a great day for coffee lovers around the world." Starbucks currently manages its packaged retail business inhouse, having bought it back (at great legal expense) from Kraft in 2010. Around 500 staff will transfer to Nestlé.

Adbrands Weekly Update 18th Apr 2018: Starbucks will close all of its 8,000 company-owned US stores for a single day on May 29th to conduct racial bias training for nearly 175,000 employees. It's a bold and very public attempt to make amends for a hugely controversial incident which occurred last weekend in a Starbucks store in Philadelphia, after two black men asked to use the bathroom while waiting for a friend. Because they hadn't ordered anything, they were refused permission. The men sat down again, were asked to leave, but refused. The store's female manager called the police and the men were eventually arrested, handcuffed and escorted off the premises. Footage of the incident spread like wildfire on social media, creating immense embarrassment to Starbucks, and of course to the individuals themselves who were subsequently released without charge because no crime had been committed. Starbucks CEO Kevin Johnson flew to Philadelphia to apologise in person to the two men and talk to local community leaders. "Starbucks stands firmly against discrimination or racial profiling," he said in a statement. "Regretfully, our practices and training led to a bad outcome - the basis for the call to the Philadelphia Police Department was wrong. Our store manager never intended for these men to be arrested and this should never have escalated as it did." The company said that the manager in question is no longer employed by them.

Adbrands Weekly Update 5th Apr 2018: Starbucks seems to have found the Holy Grail in China, in the shape of its Reserve Roastery outlet in Shanghai. It has opened these high-end outlets - which offer premium craft coffees, bakeries and augmented reality experiences - in several global markets but none has been anything like as successful as Shanghai, now the group's single highest-grossing outlet anywhere in the world. "This is among the crowning achievements in the company's history," said CEO Kevin Johnson. "Customers, in some cases, are lined up for hours to enter the Roastery and be taken on an immersive multi-sensory coffee, food and tea journey. On its very first day of operation, the Shanghai Roastery became the highest grossing Starbucks store in the world, averaging more than double the number of transactions of our highly successful Seattle Roastery, and with an average ticket of $29. Starbucks has cracked the code in China, and no Western consumer brand is better positioned than Starbucks in China."

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Free for all users | see full profile for current activities: The first Starbucks shop opened in Pike Place Market in Seattle in 1971. A simple retailer of fine beans and blends as well as coffee-making equipment, it was named by owners Gordon Bowker and Gerald Baldwin after a character in Herman Melville's literary classic Moby Dick. (Mr Starbuck is first mate on Captain Ahab's ship, the Pequod. Despite the legend that has grown up around the naming of the store, there is no reference by Melville to Mr Starbuck being a particular fan of coffee). The romantic vision of early sea-born coffee traders also gave rise to the mermaid logo. For a decade it remained just a shop not a cafe. By 1982, there were six Starbucks outlets in Seattle, and the company had a profitable operation selling its coffee in bulk to upmarket restaurants. That year Howard Schultz joined as director of retail operations and marketing. On a business trip to Milan two years later he fell in love with the style and atmosphere of Italian espresso bars and tried persuade Bowker and Baldwin to open a coffee bar inside each Starbucks store. They declined the suggestion, but lent Schultz some money to start his own, which he named Il Giornale. This proved even more successful than Starbucks, and in 1987, Schultz bought out Bowker and Baldwin and merged his coffee shop concept into the Starbucks chain.

As a result of further openings in Chicago and Canada, Schultz now operated 17 outlets, and he launched a mail order catalogue in 1988 to supply fine coffee throughout the US. Further locations opened in the wake of the mail order division's modest success, and by 1991, the chain had grown to 116 outlets. The following year, Starbucks Corporation issued an IPO, and subsequently negotiated deals to open instore cafes in Nordstrom department stores and Barnes & Noble bookstores, and to supply beans and ground coffee to ITT Sheraton Hotels and United Airlines. In 1996 Starbucks took its first steps outside North America, agreeing a joint venture with Sazaby Inc to open the first Starbucks outlet in Japan. Further shops quickly followed in Japan and in Singapore. The same year, a tie-up was agreed in the US with Dreyer's to market Starbucks coffee ice cream, and with PepsiCo to market its Frappuccino iced coffee.

By now, the coffee bar concept was being borrowed by other companies, especially in the UK, where a number of Starbucks imitators had sprung up. The Seattle Coffee Company UK had been set up in 1990 by Scott and Ally Svenson to introduce Starbucks-style cafes to the local market. It proved a notable success, and was itself followed by a number of competitors. By 1998, Seattle Coffee Company remained the biggest player in the UK market with 60 outlets. That year it was acquired by Starbucks, and was rebranded under the Svensons' management. Back home the company also began acquiring other smaller coffee bars and importers as well as tea importer and blender Tazo.

In the late 1990s, the company moved aggressively into the internet economy, conscious that internet users were a key part of its target market. Starbucks introduced internet terminals into several US outlets, and made a number of investments in online businesses, including cooking site, furniture store and delivery service However most of these failed to survive the subsequent crash. More successful was the Starbucks card, introduced in 2001, which allowed customers to charge their purchases to a pre-paid swipe card. In 2002, the company began rolling out what it claimed was the world's biggest Wi-Fi or wireless internet network, in partnership with Deutsche Telekom subsidiary T-Mobile and Hewlett Packard. This allowed users to log on to a wireless Starbucks internet portal instore using their own laptops. Meanwhile the company continued its relentless expansion into new international markets. In 2002, the Starbucks brand made its debut in eight new countries including Germany, Spain, Mexico and Greece, followed by four new markets in 2003, including its first in South America. Also in 2003, the group moved into a new sector, negotiating "pouring rights" at venues including The Statue of Liberty, Madison Square Garden and Radio City Music Hall in New York, as well as several Seattle locations, to make Starbucks those venues' official coffee. The group launched in France, home of cafe culture, for the first time in 2004. See full profile for current activities

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